naraa
    Legal

    Terms of Service

    Last updated: August 2026

    These Terms of Service ("Terms") govern your access to and use of the naraa mobile application ("App"), operated by: naraa GmbH Lokstedter Steindamm 33a 22529 Hamburg Germany Registered in Germany HRB 199150 (Amtsgericht Hamburg) Managing Director: Pidder Seidl Email: contact@naraa.ai By accessing or using naraa, you agree to these Terms.

    1. Nature of the Service

    naraa is an artificial intelligence-based conversational system.

    naraa:

    • Is not a human being
    • Is not a real person
    • Is not conscious
    • Is not a therapist, medical provider, or licensed professional
    • Is not a substitute for real-world relationships

    All responses are automatically generated by AI systems.

    2. Eligibility

    You must be at least 18 years old to use naraa.

    By using the App, you confirm that you meet this requirement.

    We reserve the right to suspend or terminate accounts suspected of being used by minors.

    3. Account Registration

    To use certain features, you may be required to create an account.

    You are responsible for:

    • Maintaining confidentiality of your account
    • All activity occurring under your account

    We may suspend or terminate accounts for violations of these Terms.

    4. Subscriptions & Payments

    4.1 Subscription Plans

    naraa offers subscription tiers with different features and voice interaction limits.

    Subscriptions:

    • May be offered in different durations (e.g., monthly, multi-month)
    • Automatically renew unless canceled
    • Are managed exclusively via Apple App Store or Google Play

    You are responsible for managing cancellations through the relevant platform.

    4.2 Credits

    Users may purchase credits for additional features (e.g., voice minutes).

    Credits:

    • Do not expire
    • Are non-refundable
    • Cannot be exchanged for cash

    4.3 Free Version

    A limited free version may be available, with restricted functionality.

    We may modify or discontinue free access at any time.

    4.4 Cancellation

    Subscriptions are concluded and managed exclusively through the Apple App Store or Google Play. Cancellation takes place there via the subscription management of your platform account.

    If you experience difficulties cancelling, please contact contact@naraa.ai. We will support you in terminating your subscription.

    5. Voice Usage Limits

    Each subscription tier includes a defined number of voice interaction minutes per billing cycle.

    If the limit is reached:

    • Additional usage requires credits, or
    • Access resumes in the next billing cycle

    6. Right of Withdrawal (EU Consumers)

    If you are a consumer residing in the European Union, you generally have the right to withdraw from a distance contract within fourteen (14) days without giving any reason.

    Withdrawal Period

    The withdrawal period expires fourteen (14) days after the date of contract conclusion.

    To exercise this right, you must notify us at contact@naraa.ai.

    Exception for Digital Content

    naraa provides digital content and services that are made available immediately after purchase.

    In accordance with applicable consumer laws, your right of withdrawal expires once:

    • You have expressly requested immediate access to the digital service, and
    • You have acknowledged that you lose your statutory right of withdrawal upon commencement of the service.

    By completing a purchase within the App, you expressly consent to immediate performance and acknowledge the loss of your 14-day withdrawal right.

    Platform Purchases

    All purchases are processed via Apple App Store or Google Play.

    Refunds are governed by the respective platform's policies.

    7. Acceptable Use

    You agree not to:

    • Use the App for unlawful purposes
    • Attempt to bypass safeguards
    • Generate explicit sexual content
    • Generate sexual content involving minors
    • Request violent or non-consensual scenarios
    • Encourage self-harm or harm to others
    • Reverse engineer the App

    We may suspend or terminate accounts for violations.

    8. AI Limitations & No Professional Advice

    AI-generated responses:

    • May be inaccurate or incomplete
    • Are probabilistic
    • Do not constitute professional advice

    naraa must not be relied upon for:

    • Medical decisions
    • Psychological treatment
    • Legal advice
    • Financial advice

    If you are in crisis, seek assistance from a qualified professional or local emergency services.

    9. Emotional Boundaries

    naraa is designed to complement, not replace, real human relationships.

    The system may:

    • Limit emotionally manipulative dialogue
    • Redirect sensitive conversations
    • Suggest breaks in usage

    10. User Content

    You retain ownership of the content you submit.

    You grant naraa GmbH a non-exclusive licence to process your content solely for the purpose of providing the service to you, including transmission to the service providers listed in our Sub-Processor List where necessary for that purpose.

    We do not use user conversations to train or fine-tune AI models, whether our own or those of third parties.

    To improve the service, we analyse only technical and aggregated usage data that does not permit conclusions about individual users or conversation content.

    11. Intellectual Property

    All software, systems, branding, and technology remain the property of naraa GmbH.

    Unauthorized reproduction or reverse engineering is prohibited.

    12. Suspension & Termination

    We may suspend or terminate accounts if:

    • These Terms are violated
    • Fraud or abuse is detected
    • Required by law
    • Necessary to protect users or platform integrity

    13. Disclaimer of Warranties

    The App is provided "as is" and "as available."

    To the fullest extent permitted by law, we disclaim all warranties, including:

    • Fitness for a particular purpose
    • Uninterrupted availability
    • Accuracy of AI outputs

    14. Liability

    naraa GmbH is liable without limitation for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty, and for other damages caused by intent or gross negligence.

    In the event of a slightly negligent breach of a duty that is essential to the proper performance of the contract and on the observance of which you may regularly rely (cardinal obligation), liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.

    Liability for slight negligence is otherwise excluded.

    Liability under the German Product Liability Act and in the event of a guarantee remains unaffected.

    The above limitations also apply in favour of the legal representatives and vicarious agents of naraa GmbH.

    15. California Residents (CCPA Notice)

    California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

    These rights include:

    • Right to know
    • Right to delete
    • Right to correct
    • Right to opt out of sale or sharing

    See our California Privacy Notice for details.

    16. Governing Law

    These Terms are governed by the laws of Germany.

    Mandatory consumer protection laws of your country of residence may also apply.

    Consumer dispute resolution (Section 36 VSBG): naraa GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

    17. Changes to These Terms

    We may update these Terms periodically.

    Continued use of the App after updates constitutes acceptance of the revised Terms.