This policy describes which content is not permitted on naraa, how we prevent misuse, how we handle crisis situations and how you can report content and challenge our decisions. It supplements the App Terms of Service.
1. Principles
On naraa, other users cannot see your profile or your chats. Content is created in conversations between you and the AI personas. Our safety measures therefore focus above all on making sure the AI does not generate harmful content and that people in crisis find help quickly.
2. Prohibited content
The following is not permitted in particular:
- pornographic content, nudity and descriptions of explicit sexual acts,
- any sexualisation of minors,
- non-consensual scenarios, sexual violence and exploitation,
- graphic violence, glorification of violence, threats and calls for violence,
- encouragement of or instructions for suicide, self-harm or eating disorders,
- hate speech and discrimination based on origin, religion, gender, sexual orientation, disability or other protected characteristics,
- instructions for criminal offences, for example for making weapons or drugs,
- intimate, degrading or deceptive depictions of real people (deepfakes),
- attempts to circumvent safety and filter mechanisms, manipulate the app or exploit security vulnerabilities.
3. Automated moderation
Text inputs are checked automatically, including with OpenAI's moderation API, particularly to prevent content involving minors. For image generation, we use the content filters of the image provider xAI. Anyone who repeatedly (three times) attempts to create sexual images cannot use image generation for a few hours. Our team reviews reported content. We cannot guarantee that every instance of misuse will be detected.
4. Crisis protocol
4.1 Detection
The system automatically checks conversations for signs of suicidal thoughts, self-harm or acute danger. Detection is based on recognised content moderation categories and is reviewed regularly.
4.2 What happens then
- If the system detects signs of suicidal thoughts or an acute crisis, the persona does not reply to that message.
- The app shows the crisis hotline for the country.
- The chat remains usable afterwards.
- naraa does not call any contacts; a call is only made if you initiate it yourself on your device.
- If you would rather talk to someone you trust than to strangers, you can, with your consent, open the contacts on your device directly. The contacts are only displayed on your device and are not transmitted to us.
- Personas never encourage self-harm or suicide and do not provide information about methods.
4.3 Hotlines
| Country | Crisis hotline |
|---|---|
| Germany | TelefonSeelsorge, 0800 111 0 111 or 0800 111 0 222 |
| Austria | TelefonSeelsorge, 142 |
| Switzerland | Die Dargebotene Hand, 143 |
| France | Numéro national de prévention du suicide, 3114 |
| Spain | Línea 024 |
| Netherlands | 113 Zelfmoordpreventie, 0800-0113 or 113, www.113.nl |
| Italy | Telefono Amico, 02 2327 2327; Samaritans Onlus, 06 77208977 |
| Brazil | CVV – Centro de Valorização da Vida, 188, www.cvv.org.br |
| Portugal | SOS Voz Amiga, 213 544 545 |
| Türkiye | Emergency number 112 |
| USA | 988 Suicide & Crisis Lifeline, call or text 988 |
The app shows the hotline of the country in which you use it. For other countries, it shows the local emergency number and a link to findahelpline.com, a worldwide directory of free crisis services.
In an acute emergency, please call the emergency services immediately (112 in the EU, 911 in the USA).
4.4 Reporting
Where required by law, we report the number of referrals to crisis services without transmitting personal data, for example annually from 1 July 2027 to the California Office of Suicide Prevention.
5. Reporting content
You can report personas, individual messages and images directly in the app or email us at contact@naraa.ai, for example in the case of inappropriate replies, safety concerns or suspected misuse. Our team reviews the reports. You can also block or mute personas.
5.1 Notice of illegal content (Art. 16 DSA)
Anyone can notify us of content they consider illegal. So that we can review a notice, we need:
- a sufficiently substantiated explanation of why the content is illegal,
- the exact location, for example a screenshot with date and persona or the content ID,
- your name and email address, except for notices concerning the sexual abuse or sexual exploitation of children,
- confirmation that your information is accurate and complete to the best of your knowledge.
We confirm receipt without undue delay, review the notice in a timely, diligent and objective manner and inform you of our decision. If we use automated means, we say so.
6. Measures in case of violations
Depending on the severity and repetition of a violation, we may:
- block or remove individual content,
- issue a notice or warning,
- temporarily restrict features,
- temporarily suspend the account,
- permanently suspend the account and terminate the contract in the case of serious or repeated violations.
We take into account the circumstances of the individual case, the severity of the violation and the legitimate interests of everyone involved.
7. Statement of reasons (Art. 17 DSA)
If we restrict your account or your content, we inform you no later than when the measure takes effect about:
- the type and scope of the measure,
- the facts and circumstances on which it is based,
- whether we used automated means,
- the provision of our Terms of Service or the law that was violated,
- your options for challenging it.
An account suspension is reviewed by a human before it becomes final.
8. Complaints and other remedies
You can lodge a complaint by email to contact@naraa.ai within six months of our decision, including if we rejected a notice from you. Complaints are reviewed by qualified staff and not solely by automated means. If your complaint is justified, we reverse our decision without undue delay. Independently of this, you can take legal action.
9. Human review and access to content
Staff only see content where this is necessary in an individual case, for example to review a notice, a complaint or a suspension. Access is limited to a small number of authorised people and is logged.
10. Misuse of the reporting system
If someone repeatedly submits manifestly unfounded notices or complaints, we may, after a prior warning, stop processing their notices for a reasonable period.
11. Cooperation with authorities
If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to the life or safety of a person, we inform the competent law enforcement authorities (Art. 18 DSA). We only provide information to authorities on a legal basis.
12. Contact
Notices, complaints and safety questions: contact@naraa.ai. We communicate in German and English.