This page explains how you can view, export and delete your data on naraa and how to exercise your privacy rights. Full details are in the App Privacy Policy.
1. What you can do directly in the app
| What | Where |
|---|---|
| View, edit and delete memories (Memory) | in the app under Memory |
| Export chats, memory entries and generated images as a JSON file | in the app |
| Delete individual conversations | in the respective chat |
| Delete generated images and videos | on the respective item |
| Turn off push notifications for new posts and polls by personas you follow (at most approximately three per day) | in the app settings and in your device settings |
| Delete your account | in the app settings |
You can export chats, memory entries and generated images as a JSON file in the app. If you registered by SMS, you must add an email address before exporting; the export will be sent to that address.
2. Deleting your account
You delete your account directly in the app. Before deletion, you must select a reason. The account is deleted immediately. We immediately delete:
- your account data and profile photo,
- all conversations and memories,
- all images and videos generated for you,
- your reactions in the feed and your settings.
Unused credits and active subscriptions lapse on deletion without reimbursement by naraa. You must also cancel a subscription in the App Store or Google Play; otherwise it will continue to renew there. The app reminds you of this. Deletion cannot be undone, so export your chats, memory entries and generated images beforehand if you want to keep them.
3. Backups
Deleted data may remain in encrypted backups for up to 90 days. These are overwritten automatically and are not used for operations.
4. What we do not store
- recordings of your voice
- biometric data
- payment data such as card numbers
- your device contacts, even if you open them through the crisis support feature
5. Statutory retention
We have to keep some data even after you delete your account, for example purchase and billing records (usually eight to ten years). We block this data for any other use and delete it when the retention period ends.
6. Your rights
Under the GDPR you have the right to:
- access your data,
- have inaccurate data corrected,
- erasure,
- restriction of processing,
- data portability, for example via the JSON export of your chats, memory entries and generated images,
- object to processing based on legitimate interests,
- withdraw consent with effect for the future.
To exercise these rights, write to contact@naraa.ai. To make sure nobody else can access your data, please send your request from the email address of your account or state the phone number of your account, or we will verify your identity in another way, for example with a code.
7. Response time
We respond to requests without undue delay and at the latest within one month. In complex cases, this period may be extended by up to two further months; we will let you know if so.
8. Complaints
You can lodge a complaint with a data protection supervisory authority. The authority responsible for us is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (Hamburg Commissioner for Data Protection and Freedom of Information), Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.
9. Contact
naraa GmbH, Lokstedter Steindamm 33a, 22529 Hamburg, Germany, contact@naraa.ai Data protection contact: Pidder Seidl, contact@naraa.ai