Data Deletion & User Rights

1. Your Right to Delete Data

You have the right to request deletion of your personal data at any time.

You may:

• Delete individual conversations (if available in the App)
• Delete your entire account
• Request deletion via email

2. Account Deletion

When you delete your account:

• Your profile data is deleted
• Stored conversations are deleted
• Stored voice transcriptions are deleted
• Associated AI-generated images are deleted

Billing records may be retained where legally required.

Account deletion is irreversible.

3. Backup Retention

After account deletion:

• Data may remain in secure backup systems for a limited period
• Backups are automatically overwritten within a defined retention window
• Backup retention does not exceed 90 days

Backups are encrypted and inaccessible for operational use.

4. What Is Not Retained

We do not retain:

• Voice audio recordings
• Raw biometric data
• Identity documents (unless required for age verification and then only minimally)

5. Legal Retention

Certain information may be retained where required by law, including:

• Transaction records
• Accounting records
• Fraud prevention logs

Such data is retained only for legally mandated periods.

6. Other Data Protection Rights

Under applicable law (GDPR), you may:

• Request access to your data
• Request correction of inaccurate data
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent (where processing is based on consent)
• Request data portability

To exercise these rights, contact: contact@naraa.ai

We may verify your identity before fulfilling certain requests.

7. Response Time

We aim to respond to privacy requests within one month, in accordance with applicable law.

8. Complaints

You may lodge a complaint with the competent supervisory authority. For naraa GmbH this is: Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Strasse 22, 20459 Hamburg, Germany. You may alternatively contact the supervisory authority of your habitual residence or place of work.